FAQ

Requirements

Can I use my international driver's license?
Yes, you can use your international driver's license. We also accept valid driver's licenses issued by your state or country as long as they are in English or in standard European format.

Do I need insurance?
We always include CDW insurance in the rental price. In the CDW insurance the "own risk" is EUR 2100. You can buy extra insurance if you want to lower your "own risk" and you may also need additional insurances such as Gravel Protection.

What are your age requirements?
You have to be at least 23 years of age and you need to have held a valid driver´s license for at least 1 year.

Practical information

What is your contact information?
We are located in Bæjarhraun 24 - IS-220 Hafnarfjordur - Iceland. Our phone number is: +354 565 3615 and our e-mail address is: route1@route1.is.

At what hours is your office open?
Our office opening hours is 8AM to 5PM on workdays. However, we rent cars all days of the week and airport services are in addition offered 24/7. See information about pick-up and drop-off below.

Service

Do you pick up and drop off customers?
We pick up our customers free of charge within the Greater Reykjavík area.
Pick-up times: 8:30AM - 4:00PM
Drop-off times: 8:00AM - 4:30PM

Do you deliver and pick up the vehicle?
Yes, we do provide these services for a fee.

Do you pick up at the airports?
Yes, we deliver and pick up the car at Keflavik International Airport and Reykjavik Domestic Airport at all hours of the day.  If you choose the Airport as a pick-up location then we will meet and greet you in the arrivals hall with your name on a sign for easy spotting.  Our agent will then go over the contract with you, how you return the car and give you some general information on how to drive in Iceland and answer your questions if any, before escorting you to your car.

Do you deliver to hotels?
Yes, we do deliver to hotels for a small fee between 8AM and 4PM every day. Please be aware that the customer needs to be present to sign the rental contract.

What do I do if the car breaks down?
We have a 24-hour open number so in case of any problems with the car please call us at +354 565 3615.

Method of payment

What are your accepted forms of payment?
We accept both cash, debit and credit cards. Please keep in mind that if you pay in cash or with debit card you will still be required to provide us with a valid credit card number for security reasons.
Accepted cards are:

Accepted credit cards

Am I allowed to use another person's credit card for renting a vehicle?
Yes, that is allowed. The card holder must however be present with proper ID to sign the rental contract.

Is the VAT included in the total price?
Yes, the VAT is always included.

Deposit

Is a deposit required?
A 15% deposit is required for security purposes. It is deducted from the total rental cost upon delivery of the vehicle. Only credit card is accepted as form of payment for the deposit. You will receive a confirmation of your booking once the deposit has been charged off your credit card.

Cancellation Policy

What is your cancellation policy?
Our cancellation policy states that you need to cancel your booking at least 48 hours prior to rental start to get a refund on the deposit. We do not refund your deposit if you do not show up for the pick-up.

Type of vehicles

What type of vehicles do you offer?
We have economy, compact, mid size cars and SUV´S.

Do you offer vehicles with automatic or manual transmission?
We have both cars with automatic transmission and cars with manual transmission. Please make sure that you ask for a car with automatic transmission in advance.

Are your cars fitted with snow tires during the winter months?
All our cars are fitted with studded snow tires during the winter.

Do you rent cars by the hour?
No, our minimum rental period is 24 hours.

Extras

Do you offer extras with your rental cars?
Yes, we do. We offer baby seats, cushions, GPS systems and roof boxes that can be rented with the rental cars.

Additional charges

Is there an extra fee if we want to have more than one driver?
Yes, for every extra driver there is an additional fee per rental.

Is there an additional charge for fuel?
You must always return the car with the same amount of fuel as when you received it.

Returning vehicles

Is there anywhere I could return your vehicle if the office is closed at the time of return?
Even when our office is closed we provide drop off services both at Keflavik Airport and in our office. the Greater Reykjavik area. It is possible to drop-off the car in the Greater Reykjavik area for an extra fee.  Let us know in advance for instructions on where to leave your vehicle.

It is possible to drop-off the car in the Greater Reykjavik area for an extra fee.  Let us know in advance for instructions on where to leave your vehicle. - See more at: https://www.route1carrental.is/english/faq.aspx#sthash.G7i3Osyb.dpuf
It is possible to drop-off the car in the Greater Reykjavik area for an extra fee.  Let us know in advance for instructions on where to leave your vehicle. - See more at: https://www.route1carrental.is/english/faq.aspx#sthash.G7i3Osyb.dpuf
It is possible to drop-off the car in the Greater Reykjavik area for an extra fee.  Let us know in advance for instructions on where to leave your vehicle. - See more at: https://www.route1carrental.is/english/faq.aspx#sthash.G7i3Osyb.dpuf

Insurance Policy

What insurances do you offer and what do they cover?

We include a Collision Damage Waiver (CDW) in the price of the car, seeing how it is stated by Icelandic law that no vehicle may drive uninsured. With the CDW you are completely covered for all damages you may cause another vehicle and another person, as well as your injuries are covered. For damages to the rental vehicle your deductible lays at 2100€ meaning that is the highest amount we will charge you for repairs and such of your rental vehicle, should anything happen. We do offer a Separate Collision Damage Waiver (SCDW) for 11€ per day, which covers the same as CDW, but lowers your deductible from 2100€ to 750€ (4WD) or 500€ (2WD).

The lessee is always responsible for the following damages, which are not covered by CDW or SCDW insurance: e.g., damage to tires, headlights, wind-screen and the underside of the car, damage caused by loose rocks which get thrown at the vehicle on gravel roads, damage to the engine of the vehicle caused by water getting into the motor, damages caused by ash and sand, negligence, or if the lessee is driving while intoxicated.

Additional insurances offered by Route 1 Car Rental:

Gravel Protection (GP) fully covers all damages done by gravel to the paint job, wind-screen, and front lights. Price: 9€ per day. If the insurance is not purchased your deductible lays at EUR 2 100.
Theft Protection (TP) fully covers theft of rental vehicle, but not personal belongings or luggage. Price: 5€ per day. If the insurance is not purchased your deductible lays at EUR 2 100.
Ash/Sand Protection (AP) fully covers all damages caused by ash-/sandstorms. Price: 10€ per day. If the insurance is not purchased you are liable to pay for all damages no matter the repair cost.

NEW! Super Insurance (4-in-1) 30% discont! By choosing the Super Insurance you get all the Insurances we offer (SCDW, GP, AP and TP) with a 30% discount.

We at Route 1 Car Rental always recommend buying the SCDW and GP due to the road conditions in Iceland and to reduce the cost of our customers should anything happen during your rental. Our agent will also recommend other additional insurances depending on your travel plans and the weather during your rental period.

If you already have insurances through your credit card or travel insurance then I highly recommend checking with your insurance provider to confirm the terms of the insurance and what it covers.

Driving conditions

What driving conditions can I expect?
The driving conditions vary with weather and the weather changes very quickly in Iceland. Therefore you should always check the weather and the road conditions before heading out. Another helpful website is safetravel.is.

Get used to holding on tightly to the door handles when opening the doors as strong winds can throw them open and damage the car.

Ferries

Am I allowed to take the car on the ferry to the Westman Islands or between Stykkishólmur and the Westfjords?
Yes, this is allowed. Just remember that you need to book tickets for the ferries in advance.

Out-of-state

Can I drive out-of-state?
In Iceland there are no official states like in for example USA and therefore out-of-state driving is not applicable in Iceland.

Monthly Special

Do you offer special prices for one month rentals?
Yes, vehicles can be rented by the month during the winter and receive a special offer.

Discounts

Do you offer disconts for AAA, travel agency or airport employees?
No we don´t, we offer everyone the same starting rate.

Do you offer coupons?
No not coupons, but frequent customers get a certain discount.

 

Any other questions? If so, then please send us an e-mail at route1@route1.is or check out our Terms & Conditions.

 

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